Last updated: 06/09/2025

Welcome to Neptune PCs. These Terms and Conditions (“Terms”) govern your use of our website and the purchase of products from Neptune PCs (“we,” “our,” or “us”). By placing an order with us, you agree to these Terms.

1. General

• Neptune PCs sells computer hardware and related accessories.

• These Terms apply to all users of our website and customers purchasing from our store.

• We reserve the right to update or change these Terms at any time.

2. Orders

• All orders are subject to acceptance and availability.

• You will receive an order confirmation via email once your order is placed.

• We reserve the right to refuse or cancel any order in the event of pricing errors, stock issues, or suspected fraudulent activity.

3. Pricing & Payment

• All prices are listed in GBP and include VAT.

• We accept credit/debit cards, Google Pay, Apple Pay, PayPal.

• Payment must be received in full before your order is shipped.

4. Shipping & Delivery

• Shipping costs are calculated at checkout.

• Delivery times are estimates only and may vary depending on location and courier services.

• Neptune PCs is not liable for delays caused by third-party couriers or events beyond our control.

• Risk of loss passes to you upon delivery of the products.

5. Returns & Refunds

• You may return unused products within 14 days of receipt for a refund, subject to our Return Policy.

• Items must be returned in their original packaging and condition.

• Custom-built PCs or special-order items may not be eligible for return unless faulty.

• Refunds will be processed using the original payment method.

6. Warranty

• All products are covered by the manufacturer’s warranty, if applicable.

• Warranty periods vary by product and manufacturer.

• Neptune PCs does not provide additional warranties beyond those offered by the manufacturer.

7. Liability

• Neptune PCs is not responsible for any indirect, incidental, or consequential damages arising from the use of our products.

• Our total liability for any claim relating to a purchase shall not exceed the purchase price of the product.

8. Intellectual Property

• All content on our website, including text, images, logos, and designs, is the property of Neptune PCs and may not be used without permission.

9. Privacy & Data Protection

• We collect and process personal data in accordance with our Privacy Policy.

• By using our website, you consent to such processing and warrant that all data provided is accurate.

10. Governing Law

• These Terms are governed by the laws of United Kingdom

• Any disputes shall be subject to the exclusive jurisdiction of the courts of [insert jurisdiction].